General terms and conditions of Techne3D online store

Techne3D online store is owned by company Mateher d. o. o.. General terms and conditions were drawn up in accordance with The Consumer Protection Act (ZVpot), The Law on Personal Data Protection Act (PDPA), The Law on Electronic Communications (Electronic Communications Act) and international codes of e-commerce and regulate business between the Techne3D online store and the customer.
Please read these Terms and Conditions carefully before ordering any products.
By submitting an order from our site the user accepts our general terms and conditions of business.

Information accessibility

Techne3D online store is committed to provide the following information to the customers, before they make any purchase or order:
1. Company details (business name, address, registration number, VAT Identification number)
2. Contact details which enable the customer fast and effective communication (e-mail, telephone)
3. Essential characteristics of products or services
4. Product accessibility (each product offered in online store, shall be accessible in reasonable time)
5. Delivery terms (type, place and time of delivery)
6. Prices which must be clearly determined and it must be clearly stated whether the price already includes VAT (value added tax), delivery costs and other duties
7. Payment methods
8. Period of offer validity
9. Term during which the customer may give notice of his or her withdrawal from the agreement or order and terms of withdrawal; also information about the costs associated with the unclaimed goods or the sending of the returned goods
10. Instructions about complaint including the information about the contact person or our customer

Company details

Business name: Mateher, podjetje za storitve d. o. o.
Abbreviated business name: Mateher d. o. o.
Registered office: Langusova ulica 19a, SI-2250 Ptuj
ZIP: SI-2250 Ptuj
Registration number: 2365952000
VAT Identification number: SI30903122
Status in companies register: Limited Liability Company
Registration application number: 2009/1972, Ptuj District Court
Transaction accounts:
Delavska Hranilnica d.d.
IBAN: SI56 610000015357290 SWIFT: HDELSI22
Standard classification of core business activity: M71.129 Other engineering activities and related technical consultancy
Tel.: +386 2 530 82 12


All features, content, specifications, products and prices of products and services described on Techne3D online store, are subject to change at any time without notice.
Techne3D online store makes all reasonable efforts to accurately display the characteristics of our products, including the applicable colours. However, the actual colour a customer sees will vary depending upon the computer or mobile device used by the customer to view this website. Techne3D cannot guarantee that your computer or mobile device will accurately display such colours. The products offered on Techne3D online store are to be used for 3D printing purposes only. Techne3D takes no responsibility for any damage occurred by misusing our materials for purposes other than 3D printing activities.


All orders are made via Techne3D online store, every day, 24 hours a day. Customers can choose among all published products.
Purchase agreement is made in the moment when Techne3D online store sends the first e-mail to the customer containing the status of the placed order (with the title: confirmation of your order). From this moment on all prices and other conditions are fixed and valid for both contractual parties. Customer is a person whose data were stated when placing the order. A later change of customer data is not possible.
The purchase agreement (i. e. e-mail about the order status) is stored at the company´s server and it is at disposal upon customer´s written request.

Payment methods

Techne3D online store offers the following payment methods for online store purchases:
– Payment upon Pro forma invoice to the bank account of the company Mateher d. o. o.

Invoice Issuing

After delivery of ordered products, Techne3D online store sends the invoice in PDF to the customer´s e-mail.
Customer must check the data correctness before submitting the order. The later objections regarding the correctness of already issued invoices will not be considered.


All prices at Techne3D online store are provided in Euros and include VAT (value added tax).
Prices at the time of placing an order are valid throughout the buying process and are valid until the new published pricelist on the website.
Prices are valid in case of payment with aforementioned payment methods and upon aforementioned conditions.

Customs and Taxes

Techne3D online store is subject to EU VAT laws. Default applied rule is 22% VAT. Except:
– If you are a customer outside the EU, VAT will be 0%
– If you represent a company inside the EU, let us know your VAT number, VAT will then be 0%

Purchasing procedure

I. Types of users
An order can be placed as a registered user or a guest.
If you wish to make a purchase as a guest, you must enter your details for every purchase you make.
By registering, the user becomes a registered user of Techne3D online store. Guests and registered users can make purchases at the Techne3D online store.
Upon registering with the online store as a registered user of Techne3D online store, users receive a username which corresponds to their e-mail address and a password. The username and password explicitly specify the user and associate him or her with the entered data.
Registration is also possible during the purchase process.
If users wish to change their e-mail address or password they can do this anytime at their users´ profile.
II. Purchasing procedure for legal person
Purchasing procedure for legal person is basically the same as for natural person. Legal person selects the icon “company” and enters the required data. Techne3D online store will check the data and within two days the legal person will receive the confirmation on the e-mail.
The payment method for the legal person is pro-forma invoice. Alternative payment periods can be agreed on in writing under special conditions.

Withdrawal from the agreement

Pursuant to Article 43 of the Consumer Protection Act, a customer may, without providing any reason for his or her decision, give notice of his or her withdrawal from the agreement or order to a provider of products within 14 days from receiving the goods, via the e-mail address
All costs associated with the unclaimed goods or sending of the returned goods shall be borne by the customer.
Within 14 days of receiving the written notice, the customer must return the goods to the company´s postal address: Mateher d.o.o., PE Ptuj, Frasova ulica 12, SI-2250 Ptuj.
The service provider returns the received purchase price less the aforementioned costs (postage, banking transaction) within 14 days of receiving the returned postal item.
Upon return, the products must be unopened, unused, undamaged, unchanged in terms of quantity and in their original packaging. The return of the goods must also be accompanied with a copy of the goods invoice, the customer´s personal data and the transaction account to which the customer wishes to receive the refund.


DPD is a contractual partner for shipping, however Techne3D online store has the right to choose another delivery service if needed.

Privacy and data protection

Techne3D online store is firmly committed to protecting your privacy according to The Law on Personal Data Protection Act (PDPA).
Techne3D online store keeps the following data of registered users for indeterminate term: name and surname, e-mail, telephone number, address, delivery address, country, time and date of registration and history of communication with Techne3D online store.
Your personal data are required to make purchases at our online store (sending promotional material, offers, and invoices) and other necessary communication.
We will not disclose the data you have provided to third parties, except for the purposes of confirming the validity of payment card purchases, product delivery, marketing and promotion. We carry out all necessary measures to protect the confidentiality of personal data.
All customer´s online store personal data are confidential and will not be disclosed in any manner to unauthorised persons.
Customers are also responsible for personal data security and are required to ensure the security of their username and password and provide appropriate software and antivirus protection for their computer.


Techne3D online store will only send you e-mails if you ask for more information. We might also use your e-mail address to confirm your order/request and to respond to any inquiries you make online. We will not pester you if you don´t ask for more information.
When you subscribe to our newsletter you can be assured that your personal information and e-mail address will not be sold, exchanged, or in any way shared with third parties. We keep your personal information private, and will only use your email address to send you the newsletters you requested. You can unsubscribe from our newsletter at anytime.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of company Mateher d. o. o. or its content suppliers and protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Techne3D.

Limitation of Liability

Techne3D online store undertakes no responsibility, nor will be liable, for any damages to, or any viruses or malware that may infect your computer, telecommunication utensils, or other property caused by or arising from your access to, use of, or browsing this website, or downloading of any information or materials from this website. Under no circumstances will Techne3D online store or any of its respective directors or shareholders, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) as a result of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not informed of the possibility of such damages. The above mentioned limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with this website or any content, you the user agree that your sole remedy is to stop using this website. In case of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

Complaints and disputes

The service provider adheres to the applicable laws on consumer protection. Complaints, comments, claims and statements can be emailed by users to, by phone on +386 2 530 82 12 or by regular post to Mateher d. o. o., Langusova ulica 19a, SI-2250 Ptuj.
The service provider will confirm receipt of the complaint within five business days at the latest, notify the customer of how long it will take to process the complaint, and keep the customer continuously informed about the course of the complaint procedure.
The service provider will strive to the best of its ability to ensure that all disputes are resolved amicably.
All products are checked prior to delivery and shipped undamaged. Your products will be carefully packed in boxes for delivery to ensure they are delivered undamaged.
Check the goods received immediately. In accordance with Article 37 of the Consumer Protection Act, a customer is entitled to immediately reject goods delivered by a courier immediately and on-the-spot in the event of any damage to the product which occurred during transport. Therefore, do not accept such damaged goods. Together with the courier, you would be required to complete a complaint record, which represents the basis for the resolution of your complaint. On this basis we will replace the damaged product with a new one.
You can send your complaint directly by email to ensuring your complaint is resolved as soon as possible.

Children´s On-line Privacy

Techne3D online store recognizes the particular importance of protecting the privacy of children. Consistent with the Children’s Online Privacy Protection Act (COPPA), we will not deliberately collect any personally identifiable information from children below the age of 13. If a user makes a purchase on Techne3D online store, the user is representing to us that they are an adult.

Your consent

By using our website you consent that we may collect and use your personal information in the manner set out in this privacy policy. Any changes to our privacy policy will be posted on this site.


If you have any concerns about our products or services that appear on our website, please let us know via It is in our interest that we fully satisfy all your requirements.

Sorry, the comment form is closed at this time.